In Home Wound CarePost acute care continues to be a rapidly growing segment within healthcare. The growth has been driven both by economics and by technological innovation.

On the economics front, insurance companies and Medicare have reduce reimbursements for readmissions that occur shortly (10 – 31 days) after a patient has been discharged.

Beginning in October, 2012, the Hospital Readmissions Reduction Program required the Centers for Medicare and Medicaid Services (CMS) to reduce payments to inpatient prospective payment system (IPPS) hospitals with excess readmissions.

Insurance companies have explicit readmission policies which can limit reimbursements under certain circumstances.

Along with the shift to post acute care, more effective treatment outside of an acute care facility has been possible. This is in part due to a myriad of technological advances.

When a patient is discharged from an acute care facility, there are several possible paths that can be taken. Home health care is one. Inpatient rehabilitation is another. The latter often precedes the former.

Acute inpatient rehabilitation facilities

These are also known as long term acute care (LTAC) centers. For many patients, an LTAC represents a transitional period before a return to their home. The average length of stay is about 25 days.

A stay at an LTAC can be required in the case of conditions such as burns, internal organ injuries, brain injury, heart attack and stroke. It may take weeks after discharge from an acute care facility before a patient is determined to be well enough to return home.

An example of this type of facility is Alta Bates in the San Francisco Bay Area. In Massachusetts, the Spaulding Rehabilitation Network has locations across the state.

Post acute care at home

In many cases, a patient may go directly from an acute care facility to post acute care in the home.

An example of this is post acute orthopedic care, after an injury or elective surgery. The patient’s vitals signs are stable and within normal limits, so the patient can return home. However, the patient may need in-home assistance from a physical therapist with early stage physical rehabilitation. The patient may need pain medication administered by a nurse.

A stroke patient is another example. The patient may be able to go directly home from an acute care facility but needs in-home physical therapy, occupational therapy and/or speech therapy.

Depending upon a patient’s needs, a variety of healthcare professionals can be available for home visits, including:

  • Nurses
  • Physical therapists
  • Occupational therapists
  • Speech-language pathologists
  • Home health aides
  • Social workers

On several different levels, technology has made home health care a more viable and an earlier option for many patients. Let’s look at three of these areas.

1. Portable medical devices and equipment

A greater number of portable medical equipment options is one of the factors has allowed for more quickly transferring a patient from an acute care facility or post acute care facility to the home. Here are some of the categories:

  • Medication administration equipment
  • Test kits (blood or urine)
  • First aid equipment
  • Assistive technologies (sensory abilities, mobility)
  • Durable medical equipment (beds, lifts)
  • Meters and monitors (blood pressure, heart rate, glucose levels)
  • Treatment equipment (medical therapy administration)
  • Respiratory equipment
  • Feeding equipment
  • Voiding equipment
  • Telehealth equipment (for collection and transmission of data)

With the proliferation of home care equipment and devices, manufacturers have had a growing responsibility to recognize and mitigate hazards. Increasingly, manufacturers are relying on technology to get direct feedback from patients.

2. Monitoring of a patient’s physical movement (or lack thereof)

There several ways that an in-home patient can be monitored for any irregularities in movements such as falls—or exceptions to routines such as a failure to access food locations.

Fall Detection PendantFall Detection Pendants

There are a variety of devices that can detect falls and generate an alert to a call center agent. The agent can then communicate directly with the patient.

Video Monitoring

Devices like the Nest Cam home camera can be used to monitor activity, especially of the elderly.

Personal voice assistants

A personal voice assistant such as Amazon Echo or Google Home can be set to audit for certain phrases. A distressed in-home patient can speak a command to “wake up” a voice assistant and then verbally relay the issue to a home care provider.

Sensor monitoring

A less intrusive form of monitoring than video or audio is sensor monitoring, such as the Silver Mother solution provided by Sensors can be placed at different locations within the home to ensure that regular activity is taking place.

3. Patient information and personalized care

CRM technologies such as Salesforce Health Cloud have made many facets of a patient home care relationship easier to manage.

Patient information

Patient data and health information can be centrally stored and securely accessed by a home care professional from a laptop, a table or a mobile phone.

CRM can also be used to house information about contacts who are around the patient. Contact related to the patient can include physicians, at-home caregivers and emergency contacts.

Home healthcare CRM

Care plans

With CRM technology, one or more care plans can be developed for an in-home patient. A plan can include what type of healthcare professional should be at the patient’s home and on what schedule. Details about physical therapy exercises, when wound dressings should be changed and what medication should be administered can be included in a care plan.

Dispatch of healthcare professionals

The field service component of CRM is used to dispatch the right healthcare professional to the home at the right time. Time spent at the patient’s home can also be tracked. Integration with applications such as Google Maps can determine the needed travel time between homes.

Centralization of data collected from monitoring devices

Data collected from one or more monitoring devices can be stored within the patient’s CRM record. That makes the information more easily accessible by a physician and any professionals who are dispatched to the patient’s home.

Personal voice assistants

Post Acute Care Voice AssistantIn addition to the distress application mentioned above, personal voice assistants can be used by the patient or a visiting healthcare professional to verbally update a patient’s record.

A Boston based startup called Orbita makes a development tool for easily creating and managing voice-powered and conversational applications. Their technology has been piloted in home health care.

Other potential applications in conjunction with a CRM system include: checking on appointment times; scheduling appointments; receiving verbal reminders.


To learn more about post acute care CRM applications, call 866-960-1309 x1 or request a callback.