Saxa Solutions – Now a Part of the J2 Interactive Family

We are pleased to announce that award-winning healthcare IT consulting firm J2 Interactive has acquired Saxa Solutions.

J2 is a Salesforce silver consulting partner which, like Saxa, is located in the Boston area.

In addition to being a Salesforce partner, J2 is a leading provider of implementation and consulting services for clinical systems within healthcare organizations.

Saxa is joining J2 at a time when providers, payers, and other healthcare organizations are pushing to innovate like never before. Our respective teams and technologies are ideal complements to one another.

Saxa will continue to operate as “Saxa Solutions, a J2 company” for a brief time before merging its brand fully with J2’s. If you are a Saxa customer, we look forward our ongoing relationship. You’ll continue to see all the familiar faces. You’ll meet some of the new team members.

To learn more about the acquisition, please read the press release.

How Medical Equipment Manufacturers Benefit From Salesforce Email-to-Case

Salesforce Case Email ThreadMany medical equipment manufacturers encourage their customers to send an email to a customer support address (rather than telephoning) when they have a hardware or software issue with a piece of equipment.

The email address often has the format [email protected]. “[email protected]” plus domain name is easy for customers to remember as it is somewhat of a standard.

Early stage equipment manufacturers may simply forward all emails sent to this address to the one or two people who are responsible for resolving customer service and support issues.

Customer support cases a.k.a. tickets are therefore managed in individual email inboxes. (more…)

CRM Field Service Software For Healthcare & Life Sciences

Medical Equipment Field ServiceField service software adds value to any type of organization that dispatches service providers to customer locations.

Even among small teams, field service management using whiteboards and spreadsheets can quickly become unwieldy.

With field service software, the utilization rate of field service personnel is maximized. A high level of customer service is maintained.

When field service management is a component of an organization-wide CRM system (vs. a standalone application), information entered and maintained in different departments across an organization is easily accessible within the field service component. (more…)

Dreamforce ’18 – Healthcare and Life Sciences: Keynote, Lodge, Campground and More

If you work in the healthcare or life sciences industries and will be attending Dreamforce ’18, you’ve hopefully booked all your sessions.

If it’s your first time attending Dreamforce, you can get fluent in the terminology (stations, lodges, campground, etc.) by watching the videos on this page.

Beyond the many sessions, here are some HLS-specific events and locations to be aware of. (more…)