SBIRT Training & Technology Resources

SBIRT Questions Tablet

SBIRT (Screening, Brief Intervention, Referral to Treatment) is a public health approach to delivering early intervention to anyone who uses alcohol and/or drugs in unhealthy ways. Proper SBIRT training is key to successful intervention. SBIRT has proven to be an effective way to identify and curtail potential substance abuse problems. Substance abuse has a major impact on public health. A report from The National Center on Addiction and Substance Abuse at Columbia University (CASA) states […]

Integration Cloud – The Latest Addition to Salesforce’s Family of Clouds

Salesforce Integration Cloud

Integration Cloud is the most recently announced member of’s cloud-branded offerings. Before delving into what Integration Cloud is, let’s take a look at the origins of the word “cloud” and the term’s evolution at Salesforce. According to Wikipedia, the term cloud was used as early as 1993. That year, this cloudy video was made to describe the benefits of General Magic’s handheld devices connection to AT&T’s service.

Managed Care Organization Lists For New England and New York

Managed Care Organization Lists

A managed care organization (MCO) is an entity that specializes in provider network development, credentialing and contracting. On an ongoing basis, MCOs manage the provider network, claims pre-processing and utilization. Before we get to the MCO lists, we’ll cover some relevant background information. State Medicaid Programs and MCOs Medicaid programs are an area in which U.S. states exercise their autonomy in diverse ways. Many state governments contract their Medicaid programs to a group of private […]

Salesforce Web-to-Case: Alternatives For File Attachment Support

Salesforce Web-to-Case Attachments

All Salesforce orgs include functionality called Web-to-Case. It’s easy for an administrator to generate HTML that can be embedded on a website’s support page. In many situations, the ability for a customer to attach a screenshot, a log file, a photo or even a short video to a new Case can improve communication and result in faster Case resolution. However, with the Salesforce Web-to-Case HTML generator, there’s no option for adding an attachment field to […]

How CRM Can Help Medical Device Manufacturers With CAPA Procedures

CAPA Procedures

The FDA’s Title 21 CFR 820 Regulatory Requirement means that manufacturers of medical devices that are subject to FDA regulation need to establish and maintain procedures for implementing corrective and preventive action (CAPA) related to device non-conformity. These procedures must provide for control and action to be taken on any distributed or not yet distributed devices that are suspected of having potential nonconformities. According to the FDA, plans with respect to implementing CAPA should include:

CRM For Managed Care Organizations


Customer Relationship Management (CRM) software was born and raised in traditional SMBs and enterprises. Healthcare CRM is a more recent adaptation of traditional CRM, designed to be a fit for organizations within various healthcare sectors, including MCOs. HMOs, PPOs, POS plans and independent practice associations can now all benefit from deploying CRM technology. But the selected CRM system needs to first have been adapted to the MCO segment’s business model. Vendors like Salesforce have heavily […]

Healthcare CRM: How Multiple Sectors Benefit

Physician With Healthcare CRM

Customer relationship management (CRM) software has a wide range of applicability across healthcare industry sectors. The breadth of healthcare CRM capabilities continues to increase. This means organizations can consolidate more of the previously disparate data and functionality onto a single platform.

Medical Device Startups To Watch In 2018

Medical Device Startup

New medical device startups continue to spring up on the landscape at a high rate. Angel List includes over 1,870 medical device startups. New startups are added to Angel List at a rate of over a dozen per month. Click on the “Joined” column heading to sort descending by when the company was added to the list. The list of medical device startups below was assembled from the following sources. Medical Design & Outsourcing MedReps […]

Telehealth Services Inside Salesforce Health Cloud

Telehealth Services: Counseling

We recently wrote about ways to extend Salesforce Health Cloud. The number of ways that the Salesforce platform, including Health Cloud, can be extended is only limited by human creativity and, in some cases, regulatory requirements. The available tools and technologies are seemingly limitless. Health Cloud Customer Requirements Based on the business requirements for several our Salesforce Health Cloud customers, our team members proposed embedding video chat technology from TokBox inside Health Cloud.