With technology moving at a rapid pace, increased regulatory burdens and higher service expectations, medical device, pharmaceutical and biotech companies are facing more challenges than ever before. Saxa has worked with companies across the Life Science spectrum to help them achieve visibility into their demand pipeline, the service of assets in the field, their trunk stock inventories and where specimens and samples reside in the intake, testing and reporting process.
Sales Process and Forecast Management
Understanding the demand from your prospects and customers is a cornerstone of any business. Saxa Solutions has worked with customers on sales processes such as Lead Assignment, Complex Quoting and Proposal Generation, Customer Onboarding, Forecasting and Capacity Management.
Mobile Inventory Management
Today’s landscape requires that account executives apply more functionality from their mobile devices in order to service their customers. Saxa has provided mobile sales teams with mobile inventory management systems so that leakage into hospital networks is kept at a minimum.
Asset Tracking and Field Service Management
Saxa has also integrated ERP and CRM systems so that high value assets are serialized and their locations are tracked once they are deployed to a customer location, making it easier for inside customer service teams to deploy field teams for routine and acute service calls, warranty renewal management, RMAs and swap outs.
Professional Services Management
Organizations such as Contract Research Organizations and Contract Manufacturers provide true value through collaboration around projects. As a professional service firm, Saxa Solutions has a background in project management systems and has provided turnkey solutions to clients, beginning with the sales cycle and all of the way through to project delivery.
Specimen & Tissue Sample Management
In cases where an incomplete or corrupted tissue sample can mean valuable time to a patient and provider, Saxa has delivered vital functionality to Life Science firms, combining Physician outreach with Lab Intake Management (LIMs) Systems so that tissue samples can be tagged, tracked and reported on throughout the testing cycle, all while masking patient health information.